Privacy Policy
This privacy policy explains how Poker Refuge Torquay handles personal information collected through its website, phone enquiries, and in-person interactions at the offline poker venue.
- The policy applies to all visitors, poker players, and restaurant guests.
- It covers the collection, use, storage, and disclosure of personal information.
- The policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Effective date: 16 September 2026
Information We Collect
We collect personal information that you provide when making an enquiry about offline poker, private poker, or restaurant bookings.
- Contact details such as name, email address, and phone number.
- Details of your enquiry, including preferred dates, group size, and any specific requirements.
- Information you provide when calling +61 3 5247 6819 or emailing [email protected].
- We do not collect sensitive information unless required by law.
How We Collect Information
We collect personal information directly from you when you interact with our offline poker venue.
- When you submit an enquiry through our website's poker enquiry form or restaurant enquiry form.
- When you call our venue at +61 3 5247 6819.
- When you email us at [email protected].
- When you visit the venue in person and provide information for a booking or enquiry.
Use of Personal Information
We use your personal information to respond to enquiries and manage bookings for offline poker, private poker, and restaurant services.
- To respond to your enquiry about poker tables, the poker room, or the card lounge.
- To arrange private poker sessions or poker nights.
- To process restaurant reservations.
- To communicate with you about your booking or enquiry.
- To comply with legal obligations.
Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose information to third parties only as necessary to provide our services or as required by law.
- Service providers who assist with website hosting, email, or booking management.
- Legal or regulatory authorities when required by law.
- We do not disclose information to overseas recipients unless necessary and with appropriate safeguards.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
- Information is stored on secure servers with restricted access.
- We use encryption for data in transit.
- Access is limited to authorised personnel only.
- We retain information only as long as necessary for the purposes described or as required by law.
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.
- To request access or correction, contact us using the details below.
- We will respond to your request within a reasonable timeframe.
- We may need to verify your identity before processing your request.
Complaints and Contact
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us.
- Phone: +61 3 5247 6819
- Email: [email protected]
- Address: 41 The Esplanade, Torquay VIC 3228, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page, with the effective date noted at the top.
- Material changes will be communicated through the website.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Effective date: 16 September 2026